Delivery Methods and Timing
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- Once payment have made, you should receive an order number that track your shipping status.
- You should receive your order within the delivery timeframe 3-7 working days for Metro area and 7-14 days for non-Metro areas.
- Product may be shipped from various facilities and therefore deliveries may perform at different times.
- Cancellations cannot be made once item has been shipped.
- Overseas/ International cancellations will be considered prior to orders being shipped.
- Please contact our customer service at +603-7843 9236 if you have not received your item.